Why do I need a cloud app integrator?

We were recently asked by the team at Digital Accountancy Magazine to help their readers learn all about Cloud App Integrators.

In this article Bethanie takes a deep dive into:

  • What a cloud app integrator is
  • How cloud integrators are capacity builders
  • The main steps a cloud integrator will take in a project with your client
  • How to work with a cloud integrator


Enjoy the article. Contact us if you’d like to find out more about how we can help you and your clients with digital transformation.

Welcome Bethanie

So I finally did it. I’ve turned Foxability into a team. I’ve taken someone on to help me. And it feels like the timing is perfect. That someone is Bethanie and she’s just finished her first week at Foxability as our new Business Transformation Consultant.

I’ve been ready for a while now to take someone on. Enquiries have been steadily increasing. I’m busier than ever before, as businesses want the best apps to automate their systems. The challenges of Covid and the benefits of cloud tools have meant that more and more people are realising there is a better way to work. For lots of people, the tech they use to get their job done just isn’t doing the job. People know there’s a better way but aren’t sure where to start. They know they want to change and thanks to the power of the internet and our connected communities, some of those people have found Foxability. And wow have I been busy!

I bet my career on the cloud

I started Foxability because I’m really excited about the future. I’m really excited about all the opportunities that the internet and the right software can help people to do amazing things. I bet my career on the cloud. I predicted that almost all work involving a computer would be easier if it could be cloud based. So people could work from anywhere on any device. It would be more secure and the opportunities to collaborate would be endless. Collaborate with people and get systems talking to each other so you can collaborate on data too. It’s how ideas spread and change happens. That’s what creates an exciting future! 

Connect with like-minded people

When a business gets in touch to see how Foxability can help them get their systems talking to each other, I’m all ears. My face lights up. Because I know I can help. But I always knew I couldn’t do this just on my own. That’s why I’ve been building the Foxability team – To help me achieve my vision of systems just talking to each other and people securely accessing data from anywhere. I had to choose which systems to learn first, which systems would be the best for collaboration and open connections. First came Google Apps (changed to G Suite and now Google Workspace) and then Xero. Both platforms are built with collaboration, accessibility and security at their hearts. Then I found strategic partners to outsource the parts of my business that weren’t my areas of expertise or strengths. Bookkeeping & accounts, marketing, legal, HR and others too. I joined some wonderful communities full of generous and just lovely human beings spread across the world. I count myself so lucky to have made some great friendships through my work.

I’ve developed relationships and partnerships with software companies that share my vision for the future of work. And actually the ‘now’ of work, because that future is here and it’s been here for a while. So many people are unaware how life could be easier right now by using the right tools to connect their systems and automate the boring stuff. Not just the boring stuff but all the stuff that could be automated, should be automated. Then we humans can focus on the work that can’t be automated or shouldn’t be automated. This is the people to people work. The relationship stuff. That’s the important work. 

The irony

I help people with change and I thought I was good with change. But I’ve been nervous about looking for someone to help me. I’ve been scared of the next chapter for my business. I was really nervous about hiring Foxability’s first person. It’s a huge move in the journey of a business. It’s risky and it’s unpredictable. Well that’s what it felt like. But it was also essential if I wanted to help more businesses harness the power of apps. And, I know I work better in a team, so a team I better create, especially if I want to enjoy my work more! 

So I made the decision. That’s normally always the hardest part, the next hardest part is choosing the next step. And if you make the next step small and achievable, it’s always easiest. I didn’t always know that though. That’s something I’ve learnt from people much smarter than me.

The Doorstep Mile

I run, I love running, it’s changed my life but that’s a whole other story! I find it hard sometimes to find the motivation to go for a run. Especially when it’s dark, or raining, or cold, or only me, or all of those as it is right now. But I’ve never had a bad run. I’ve never regretted going for a run. But when the motivation to go is tough to find, it’s often because it’s a change from the status quo, which in my case is a warm, dry, cosy home! Deciding to go for a run is the hard part, then leaving the front door is the next hardest. The Scandinavians call it the ‘Doorstep Mile’. Thanks to Alistair Humphreys for teaching me that. But once you’re out, the change has happened and then good things happen. I mention all of this because good things happened once I made the decision to hire.

Making the decision

The hardest part was making the decision to hire. Then putting the job advert together. Then making it public. The rest was then just good things happening. It was a whirlwind. Hundreds of applications. I was blown away by the response. People shared what I was doing and the type of person I was looking to help me. And many people wanted to help me do this work of change. Helping our small businesses. Wow!

Making the decision about who to hire wasn’t easy, I won’t lie. But I made a decision and straight away I knew it was the right decision. I offered Bethanie the role. I couldn’t have asked for more and I was over the moon when Bethanie accepted the offer to join Foxability. You can read a little bit more about Bethanie here, in her own words.

What happens next is really exciting

For now, it’s early days, it’s one week into Foxability’s new chapter. Foxability is now we, not just me. What happens next is really exciting. So I would like to say, welcome to the Foxability team Bethanie, I couldn’t be happier!

Introducing Google Workspace (formerly known as GSuite)

G Suite just got better — introducing Google Workspace

I love this new rebrand and I think you will too. There are no immediate changes to pricing. It’s going to benefit you with new collaboration features and better integrations. And the rebrand will help more people move to a better way of working.

Thank you Google!

I really mean it. Yes I’m a Google Cloud Partner and yes I make my living by helping businesses move to Google. But I’ve been around long enough to know that not every change is good. But this one is. I like it.

It’s early days. I only found out this week. I had no advance notice of this, (and I understand why), so I’ve been busy reviewing the info Google has sent to it’s partners. As far as I can tell, it’s all good news. There’s going to be added features, better collaboration tools and useful integrations. I’ve just come off a Google partner webinar and there’s a lot of exciting stuff coming.

I’m an existing G Suite customer. Is it going to cost me more?

Right now, the important question you may have is around cost. There are no immediate changes to pricing. You have time to make the switch to the new Google Workspace plans and there’s more info on Google’s website. As far as I can tell, other than existing Vault users, there is no price increase for the foreseeable future. If you are using Google Vault it looks like you will need to upgrade to the new ‘Business Plus’ edition but you will have several months to transition. Or if you are on an annual plan your subscription will remain unchanged until your renewal date. Some of the new features are available by upgrading subscriptions. I will be reviewing all these upgrade options in a further blog post once I have had time to evaluate them.

Why is the rebrand a good idea?

Google’s apps like Gmail, Calendar, Docs, Sheets, Meet etc have just been getting better and better. How they integrate with each other has been improving with new feature releases all the time. When I sign in to do my work, I sign in to a ‘workspace’. Everything is just there. My email. My calendar. The stuff I’m working on. And I can do this from anywhere. And millions of people are doing similar all around the world. It just works. It’s a workspace and it’s managed by Google. Much better to call it Google Workspace yeah?

And I guess Google want to get more customers? Obviously yep? But wouldn’t the world of work be much better if more people used Google’s tools. We would all save so much time, let alone increase our security. It’s so much easier to collaborate on a Doc or a Sheet. Or quickly jump on a Meet. Being able to do all your work in a browser has been the way forward forever, for most people. Yes, some people have different needs, like video editors. Not everything can be done in a browser, yet. But most people’s work can be.

I can sign in to my ‘workspace’ from any device, from anywhere in the world. I don’t have to have Outlook or Word or Excel. I don’t worry about losing my laptop. a) I’m not going to lose any work or compromise my client’s data (it’s all encrypted). And b) it’s a cheap Chromebook. And more importantly my work is all on the cloud.  I don’t have to send Word documents or Excel spreadsheets back and forth to people. I could go on and on about the benefits!

But how do you help more people work this way? Easy, you give them the tools. That’s easy if it’s just you in your business. But the bigger the organisation, (i.e. more than one!), there’s politics involved. The decision to move away from traditional tools like MS Office has the perception of more risk. And changing is perceived as too hard. The easy way is to evaluate the change first. But that still means getting people on board. And much easier if it’s simpler to explain to people what a new tool does. Calling it workspace makes sense to me. And bringing back Google’s name into the product helps massively too.

I had to explain what G Suite was before. Most people are still used to old ways of working. Their email is only on their laptop. Or their accounts package is only on a desktop in the office. Or their quoting system is inaccessible from outside of the office.  Using Word or Excel and sending files back and forth by email. Such a bad idea on many levels. Basically, the systems needed to get their job ‘done’ are not all cloud based. You get the picture.

Calling it Google Workspace will make it much easier. More decision makers will understand and ‘get it’. They will make the decision to evaluate new tools. And my hope is that more people will benefit from a better way of working.

What do other people think about the changes?

I sent a brief email out to my clients this week about the rebrand. I’ve always been blown away by the response I get from people when I help them ‘Go Google’. It seems obvious to me that working with Google’s tools is the best way for most people but I know we are all different. I never persuade people it’s a better way. I show them and let them decide for themselves. But I still had trepidation when sending out the email about the rebrand. Within 30 seconds I had the following reply:

yea – it looks great!!! Gsuite was a stupid name so i’m excited about Google Workspace

thanks very much for the heads up on costs. We are loving Google and so thankful for it

This made my day! I love my clients!

For me, this was also further validation of why choosing to Go Google was a smart move.

Why am I excited about this change?

I discovered Google Apps back in 2007 and went all in with it when I started my first tech business back in 2008. Gmail along with Google Docs, Sheets, Slides and Forms seemed a much better way of working than using Outlook, Word, Excel etc. The files lived in the cloud and you could access your work wherever you were. Plus you could collaborate with anyone. You didn’t need to worry about versions or sending copies to people. You also didn’t worry about having the data on your laptop or whatever device you were using. Everything was cloud based – perfect! Just made sense.

Google Apps shortly became Google Apps for Business, then G Suite and now it’s Google Workspace. Google have continually led the way and I feel the competition has always been playing catch up. 

We have all experienced huge changes this year, in how we work and where we work. I don’t need to explain to anyone anymore the benefits of cloud based tools. Google have been continually improving and integrating their suite of tools/apps. 

I’ve worked on hundreds of remote projects over the years and it just wouldn’t have been possible without the technology. Rebranding the G Suite offering into Google Workspace feels to me like an obvious next step. This new brand makes much more sense to me and I’m so excited to see where it leads.

Contact Foxability to talk to us about how Google Workspace can make your life easier

Free Webinar for Accountants & Bookkeepers: “How to help your client get the most out of the Xero ecosystem” – Sept 22nd 2020

Skore Foxability Webinar

Are you frustrated at not knowing which apps to recommend to your clients?

Join me and and Craig Willis from Skore where we show you:

‘How to help your client get the most out of the Xero ecosystem.’

I’m really looking forward to sharing my tried and tested process for helping small businesses with digital transformation.

This webinar will show you:

  • Why the best place to start is a process mapping workshop
  • How to easily do this in hours not days
  • How to get everyone engaged and excited about change
  • How process mapping completely transforms app demos


Click here to find out more and book your place



Do you know a business that wants to get paid faster?

“How do you get most of your new business Jonathan?”

“Mainly from referrals” I replied.

“Do you ask for referrals?” 

“No, hardly ever” I responded. Cue cliché light-bulb moment! 

Very few people know what I actually do. 

“Computer stuff”

“He’s always banging on about how good Xero is, I know that” 

“He’s my go to G Suite Guru”

“Cloud stuff but not sure exactly”

Few people know how I help others

“He can work from anywhere, I think he helps people do that”


“Software stuff?”



Etc, etc.  I don’t like shouting about myself. And because I help in so many different ways, it’s hard sometimes to describe what I do. 

I want to learn how to tell people what I do

But it’s time for my big boy pants. I want to learn how to tell people what I do. I want to teach others that there’s some amazing tech out there that will transform their lives. I want to grow my business. And I want to create jobs.

Now is the time. I can help so many more people. And I believe that lots of us now want to make changes in their businesses and how they work. Life has changed for everyone.

What do I do?

I love helping people get time back in their lives by automating the boring stuff. I help businesses go paperless. And I help businesses get paid faster.

How? By getting all your computer ‘stuff’ to talk to each other. It starts with having accounting software like Xero. This can ‘talk’ to other systems. And the magic happens when all your data just flows between everything. Whether that’s quotes, customer details, management reports, invoices, emails, website orders, etc, etc. All you have to do is choose which apps to setup and then connect them all together. And this is what I do best. I help people with the choosing, the setup and the training.

What are your ‘must have’ apps on your phone?

How many apps have you got on your phone that you couldn’t imagine life without? They’re like invisible digital robots.  Maybe they store and remember your favourite music. Maybe they store all your fitness data. Maybe they keep you connected with friends and family. Maybe they keep an eye on your personal finances. Maybe they help you meditate. You get the idea.

Are you missing a massive trick?

Well. If you’re not using apps in your work life too, then you’re missing a massive trick. There’s an app for almost everything. And these ‘invisible digital robots’ will save you money, save you time and ultimately make your job and your life easier. I promise.

I’ve been helping companies of all sizes use better systems, apps and tech for decades now. And I’ve got a ton of experience. And I’m keen to help.

If your business is using Xero, or thinking of moving to Xero, and you want to know which apps will help you, get in touch. 

If you know someone who’s looking for help, send them to me. I’ll be massively grateful and so will they!

I can really help automate all the boring stuff, go paperless and best of all, help businesses get paid faster!

Schedule a free 15 minute call with me to see how apps can drive your business forward.

How to improve cyber security for your business during COVID-19 lockdown and beyond

How to improve cyber security during lockdown and beyond - Foxability


Checking your cyber security set up during the lockdown phase of COVID-19 is essential.

We are seeing so much kindness during the coronavirus pandemic, but sadly it has been a massive opportunity for cyber criminals. And I predict it will still get worse yet.

Many businesses will have already been attacked and won’t be aware of it for many months down the line.

The good news is that there are some simple steps you can take to improve your cyber security – and reduce the chances of your business becoming a victim of this type of crime.

Just last week I was told about a company MD that was a victim – he lost £20k. He was just paying a new supplier, but all the bank details were arranged over email.

Please remember – NEVER trust an email based simply on the sender’s address. There’s a simple fix in the last section of this blog entitled ‘How to avoid paying a criminal instead of a supplier’.

This month Sussex Police has reported phishing email scams that included fraudsters:

  • claiming to be from a research group that mimics the Centre for Disease Control and Prevention (CDC) and World Health Organisation (WHO). They claim to provide you with a list of active infections in your area, but to access this information you would click on a link, taking you to a fake website to harvest (phishing) your personal and financial details
  • providing articles about the crisis with a link to a fraudulent website, where victims are encouraged to subscribe to a daily newsletter for further updates
  • sending investment scheme and trading advice, encouraging people to take advantage of the coronavirus downturn
  • appearing to be from HMRC offering a tax refund and directing you to a phishing website

Why are you more vulnerable to cyber crime now?

With so many people now working remotely during lockdown – and it all happening pretty quickly – security has been lax. Business owners need to ensure that people can not only function at home, but also keep up their security practices.

For example, for speed and ease, team members have been sharing passwords, using the same password for multiple sites, using personal devices and not operating via more secure corporate systems.

You only need one person to have a breach and all shared passwords are at risk.

Sadly, I expect a huge number of people and companies who have already been compromised, may not even realise for a few months.

And, this is just my hunch, but more criminals could well be turning to online crime because their traditional income streams are less profitable, if at all, during lockdown.

Immediate action you can take now for improving your cyber security

There are a few straightforward steps you can take to quickly gain some protection for both your business and your personally.

Here are my top cyber security recommendations for with some useful explanations and links below:

  • Enable/turn on two factor authentication (2FA) on every account you possibly can (see more below)
  • Update all your software and apps on all devices (this includes website software, themes and plugins too). If you are not on the latest release or update, your device could more easily be compromised
  • Use a password manager to generate and remember numerous complicated passwords so you don’t have to (see more below)
  • Check your antivirus software is up to date and ask an IT specialist about overall business security – particularly remote desktop connections, firewalls and similar (contact me for an initial chat). Another useful link if you want to do some general reading is the Small Business Guide to Cyber Security from the National Cyber Security Centre (NCSC) and their coronavirus guidance
  • Check the default username and password has been changed on all smart devices that use your internet connection (routers, wifi hotspots, printers, and also security cameras and even things you may have forgotten are connected now such as new smart kettles or fridges)
  • Check if you have already potentially been compromised and change those passwords. Sussex Police recommends visiting https://haveibeenpwned.com/
  • Use a credit card or PayPal for online purchases, since you are more protected if the supplier is not legitimate
  • Don’t click on any links or attachments in emails you don’t recognise, or where it doesn’t look like a typical email from that person. Some emails look very convincing with company logos etc, (the email address may or may not be as it should), but never respond to requests for your personal and financial details. You can sometimes hover your cursor over attachments without clicking on them to see a bit more detail about where they are sending you
  • Check your privacy settings on all social media sites and don’t share your address and date of birth online with people/companies you don’t know. This is a great/scary video clip about how easy it is to get your details – even from just liking a Facebook page to get a free coffee
  • Empty your downloads folder and recycle bin regularly. It’s easy to forget how much sensitive info is in these folders. Make a diary reminder to empty daily or weekly.


You can also read about cyber security for video conferencing and how to avoid ‘zoom bombing’ in my blog.

Two factor authentication (2FA)

Turn on 2FA wherever it is available in the account security settings of your sites and systems. (Sometimes called 2 step verification or multi-factor options.)

This would include all your social media accounts, your website content management system (CMS), your cloud-based accounting system (like Xero) and main platforms such as G Suite, Microsoft Office 365, your password manager tool, Paypal, Amazon etc.

How to turn on 2FA for email and your social media accounts

Password Manager Tool

It’s so important that you don’t share passwords with anyone and use a unique password for every site and system you access.

And make those passwords as complicated as possible.

My advice for business related accounts is to use a password manager and DON’T save your passwords in your device’s browser or agree to ‘remember this login’.

This is because anyone with access to that device or the devices that are synced with it, can now access all your passwords.

For non-business computers, using the browser to save your password is definitely safer than using an easy to guess or the same password. The following information from the NCSC is good advice for people who don’t want to learn how to use a password manager for their personal accounts:

“Using the same passwords for all your accounts makes you vulnerable – if that one password is stolen all your accounts can be accessed.

It’s good practice to use different passwords for the accounts you care most about.

Of course, remembering lots of passwords can be difficult, but if you save them in your browser then you don’t have to.”

NSCS CyberAware: How to save passwords in your browser

80-90% of cyber attacks are due to password issues

8 or less characters are highly likely to be breached, just adding a number or ! is not enough.

Swapping numbers for similar looking letters is not a strong password either.

Don’t use information that is easy to gather from your social media account like your children and cat’s name either!

What is the answer to not having to remember unique and complex passwords?

A password manager tool effectively enables you to remember just one password, or pass phrase (ie a 3 or 4 word phrase, with spaces between them), in order to open up a vault containing all the complicated, unique passwords.

While you are logged in, it will then autofill the login fields for any site you visit.

A great tool is LastPass – I’ve been using and recommending this for some years now. You can set up LastPass as an app on mobiles and tablets, as well as a browser extension on laptop/desktop computers.

My clients use LastPass for their business and personal passwords (you can have folders within LastPass that only certain people can access.)

Read a LastPass case study for a Sussex based bookkeeping business that I worked with when I was at Flying Fox IT (that also features on LastPass’ website too)

For a business team of 5-50+ users, there are packages from £3.07 to £6.14 per user per month.

There is a free version for one user that you can try out personally.

And finally – in terms of cyber security, remember to have 2FA set up on Last Pass!

How to avoid paying a criminal instead of a supplier

You may or may not have email security solutions in place to detect and block phishing emails, but even if you do, some human intervention is required in this scenario.

You and your team need to have a business process that ensures that every time a supplier, customer or business partner asks to change a bank account number, you telephone them to confirm this is correct.

Don’t leave it all to email communications. It’s a perfect way to minimise the risk of fraud.

While everyone is working from home it is more important than ever to be vigilant against the threat posed by all types of phishing emails.


I hope this all these cyber security tips help you to feel you can keep safe from an IT perspective during COVID-19 and beyond.

Please contact me if you would like a chat about cyber security, G Suite (for working remotely, productively and securely) and/or App Advisory for Xero users.

VIDEO: How to add a password to an already scheduled Zoom meeting (5 mins)

TL;DR add a password to your all your scheduled meetings to stop criminals ‘gatecrashing’ your call. This will also block the meeting topic field being made public to anyone who has/has guessed the meeting ID (and doesn’t have the password).

  • Sign into Zoom
  • go to ‘My Meetings’
  • click the meeting you want to add a password to
  • scroll to bottom of page and click ‘Edit Meeting’
  • go to ‘Meeting Password’ field and tick ‘Require meeting password’
  • Zoom will generate an updated link you can send to attendees so they don’t have to type the password in
  • or you can send the attendees the new password
  • the old link will still work but attendees will need the password if they don’t have the new amended link.


To find out more about ZoomBombing: What is it and how to keep your Zoom calls safe

To get help with this for your business or organisation contact me here

ZoomBombing: What is it and how to keep your Zoom calls safe

***UPDATED 6th APRIL to reflect Zoom’s response****

I’ve learnt 2 new phrases in the last 2 weeks – social distancing and ZoomBombing.

More and more people are stuck at home now and they’re finding different ways to communicate. Video calling tools like Zoom are becoming really popular because they’re pretty easy to use, and it doesn’t matter if you’re on a laptop, tablet or your mobile phone.

What is Zoom and what is ZoomBombing?

Zoom is a bit like Skype or Facetime. It’s been around for quite a few years and has lots of fans in lots of different businesses. But sadly now it’s being abused on a large scale. And that abuse is being called “ZoomBombing”.

Criminals, scammers, time wasters, bullies and other unwanted ‘guests’ are gatecrashing video calls, sharing offensive content, spreading malicious information and digital viruses and making people feel even more anxious and victimised.

How can this happen?

Every Zoom call has a unique ID made up of 9-11 digits. And this forms part of a URL – web link, that can be shared with guests.  These links are then shared by email, or via social media, or websites etc etc. And the ‘gatecrashers’ search for these links online or trade them and then wreak havoc.

The good news is, that this can be avoided. You can make sure your attendees are the only people you invite, by changing some of the settings and using some of the tips below.

1st rule of Zoom Club*: Don’t give up control of your screen

Protect your Zoom event

Gatecrashers to your Zoom meetings could share offensive content, they could also be just listening in and monitoring for opportunities to scam people.

Some simple tips to help:

1 Be really careful who you share your meeting links with.

  • Sharing your meeting link on social media or other public forums, makes your event … extremely public. ANYONE with the link can join your meeting. Unless you’ve changed the default settings

2 Familiarise yourself with the settings options

  • Have a look at your settings and think about turning on the Waiting Room feature

3 Enable “Require a password” for all meeting types

  • If you don’t set a password for your meetings, then potential ‘gatecrashers’ can see details of your upcoming or recurring meetings.
  • As meeting IDs are only 9-11 digits long – they can be guessed by programs and tested to see if they have open or scheduled meetings linked to them.
  • Information that can be gleaned from the ‘open’ IDs can include; the link needed to join each meeting; the date and time of the meeting; the name of the meeting host; and any information supplied by the host about the meeting topic.
  • You can set a password for instant meetings, your personal meeting ID, scheduled new meetings and all previously scheduled meetings
  • see Zoom help article here
  • “Zoom strongly encourages users to implement passwords for all of their meetings to ensure uninvited users are not able to join,” the company said in a written statement recently shared with security consultant Brian Krebs
  • ****UPDATE 5th April 2020**** “We’re always striving to deliver our users a secure virtual meeting environment,” Zoom said in a statement to The Verge. “Effective April 5, we are enabling passwords and ​virtual waiting rooms by default ​for our Free Basic and Single Pro users. We strongly encourage all users to implement passwords for all of their meetings.”

4 Disable “Join Before Host”

5 Prevent guests from sharing their screen during a call

  • using the host controls at the bottom, click the arrow next to Share Screen and then Advanced Sharing Options. Under “Who can share?” choose “Only Host” and close the window. You can also lock the Screen Share by default for all your meetings in your web settings.

6 Turn off file transfer

  • In-meeting file transfer allows people to share files through the in-meeting chat. Toggle this off to keep the chat from getting bombarded with unsolicited pics, GIFs, memes, and other content.

7 Disable “Allow Removed Participants to Rejoin”

8 Disable “Anyone Can Share Screen”

Your data is worth something to someone

We are living in ever changing times. Now more than ever, your data is worth something to someone. Criminals and scumbags do not care who they hurt.

We’re all in this together

We are not working from home, we are working at home during a crisis. If you know how to secure the software tools you’re using, please show others. If not please ask those of us that can help. We’re all in this together 🙂

If you want to book a call with me, get in touch here

Useful links

  • Official video from Zoom showing you how to change settings to stop digital gatecrashers ‘ zoom bombing ‘ your calls:
  • Zoom’s CEO writes ‘A Message to Our Users‘ – commendable and positive response from Zoom detailing what they have done and what they are going to do to improve their service

***UPDATE*** Zoom’s response to the above research Response to Research From University of Toronto’s Citizen Lab

***UPDATE**** Zoom has now renamed this blog post to “How to Keep Uninvited Guests Out of Your Zoom Event” because:
“We’ve also changed the name and content of that blog post, which originally referred to uninvited participants as “party crashers.” Given the more serious and hateful types of attacks that have since emerged, that terminology clearly doesn’t suffice. We absolutely condemn these types of attacks and deeply feel for anyone whose meeting has been interrupted in this way.”

  • Very good “… conversation about Zoom, security, and privacy in these times of social isolation.” Published April 5th “Zooming to Conclusions”

Echoes a lot of my thoughts about Zoom, and technology and privacy in general at this moment in time

*Thanks to the EdTech team at UC San Diego for the quote about 1st rule of Zoom Club 🙂

Confession time

I’m gutted. I’ve just had my holiday next week to Lanzarote cancelled and also a trip to New Orleans next month. As the news has been unfolding about Coronavirus, I knew this was likely. But I’m still gutted. Emma and I were looking forward to spending time together away from work. And relaxing on a warm beach or by the pool. But life changes and there’ll be another time to go.

Over the past couple of weeks, I’ve been trying to figure out how I can really help people’s businesses and organisations. ( I’ve also been trying to work out how I’m going to keep my business going.)

But I’ve been stuck. I just didn’t know where to start. I’ve been completely overwhelmed with how I can help others best. So I’ve been reflecting…

  • I’ve helped setup really easy backup systems
  • I’ve helped people connect systems together so they can work from anywhere
  • I’ve helped people get faster and more reliable connections to the internet and improve their WiFi
  • Since 2008 I’ve been helping businesses move to G Suite
  • Since 2013 I’ve been helping people save time by integrating apps with Xero
  • I’ve helped organisations become paperless
  • And I’ve helped companies use apps to get paid quicker
  • And I started doing this nearly 30 years ago!

After more reflection I realised that not only have I been helping people use technology to save time. I’ve also been helping businesses and organisations plan for worst case scenarios when it comes to their data and their IT systems. And that’s bloody hard! Because worse case scenarios don’t happen, do they?! And also what do they actually look like. I could not have predicted a global pandemic like this, especially how it is playing out.

So I didn’t sell business continuity or disaster recovery planning. People switched off if I used those words.


I found and learnt all about systems that had business continuity and easy disaster recovery built in. I then talked to people about the other benefits of these systems. Mainly it meant talking about making their lives easier by using systems that didn’t upset them everyday!

Over the years I have learnt that the worst case scenarios can always be limited if you change the way you work and the tools you use. Generally that means moving systems to the cloud so you can access information from anywhere. And it means using systems that you can access from any browser and any mobile device. The main benefits are you can collaborate really easily. You also don’t wake up in the middle of the night panicking about what happens if you can’t get to the office, the office has burnt down, your laptop has been stolen, your systems have a virus or data breach etc etc

I’ve written very little over my career and I’ve always wanted to but never made the time. Maybe the same reason why people have put off creating and testing a business continuity plan – “I’ll do it next month”.

I’m going to write every day and share tips on how to work from home easily, how to use tools and apps to make life easier. If you have any questions, fire them over to me @JonnyFoxability or send here

I don’t know how the next few weeks and months are going to turn out, but if you know anybody that you think I can help, please give them my details 🙂

Perfect timing and cunning plans!

I’ve just finished setting up another happy business with G Suite. It’s fun work, I find it easy to do and the best part, it’s immensely satisfying!

One of my favourite TV programs when I was a kid was the A Team. After a successful mission, often fraught with mayhem and craziness, John “Hannibal” Smith, would state with a big smile on his face “I love it when a plan comes together!

The A Team

Now I’m not saying that what I do is as exciting as an episode of the A Team, there’s no explosions or car chases! But I do get immense joy when I help people find a better way of working.

Often the first conversation is because something is broken or some-one thinks – there just must be, a better way. Either by referral or thanks to Google, the business owner ends up on my website and if they like what they see they get in touch. I organise a quick chat to find out some more info.

Strong Foundations

To be honest, most businesses would see a bigger and more beneficial impact by just getting some foundational technology systems in place.


  • a decent email system like Gmail
  • an online quoting tool like Quotient
  • cloud accounting software, Xero of course! Please, please, please, no more invoices in Word, it’s 2019!
  • 2 screens on every desk – why do people squint and hunch over such small screens still?
  • everything accessible, securely of course, on mobile phones. Most people work outside of the office and if they don’t, one day they will need to for any number of reasons
  • a password manager like LastPass. Most business’s information security is terrible and crappy passwords, often shared, is a disaster waiting to happen
  • instant messaging like Slack because email is not for conversations!

Anyway, let’s assume they have the foundations or want my help with that too, then my brain goes into overdrive. And I can’t help but start putting together a cunning plan! (No I don’t wear a disguise like Hannibal for 1st contact!)

We’re not quite ready yet

Sometimes it’s too early, my potential client doesn’t want a cunning plan to be rescued. They’re just thinking about changing. They don’t know what’s possible, they don’t have the time, the money needs to be invested elsewhere, they’re anxious of changing, they don’t know who to trust, the current system’s not perfect but it works (most of the time), etc, etc , it’s a minefield! And I try and remember all of this. So I answer their questions and try not to scare them off with too much enthusiasm. My starting point is always, let’s assess your current systems and then we can start putting a plan together. And if now’s not a good time, then I’m keen to help when the time is right.

It’s all gone to sh*t!

Sometimes it’s too late, the worst case has happened. The current AKA ‘ancient’, not perfect system, has crashed. It’s one time too many, or at the worst time possible. Or there’s been a compromise of the current (who would want to hack us?) system and the proverbial has hit the fan and pebble-dashed the room, or even worse, their customers! And that’s when you really need a plan. But that’s another blog post. I really don’t like those kind of projects because it always feels like you’re charging money for helping when it’s all gone to shit. There’s so many unknowns, time is against you and you have to charge by the hour, often out of hours, and no one is really happy at the end of it. No thanks. But by all means, have a plan for when it does happen, who will you ring, what needs fixing first? etc etc. Again another blog post.

Perfect timing

BUT, when the timing is right, boy is it satisfying. The client is ready to change. They have the time to tell me about everything I need to know to do my job properly. They have the time to introduce me to other people in their team that can help. They have the time to review the plan I come up with. Normally cunning I might add!

They have the time to get excited about a new way of working. Best of all they want it to happen. And there’s nothing faster or more impactful than a business owner making a decision, shit actually happens! And even if the plan turns out to be going wrong or sideways, guess what, you can work out why. Because now you have more info. And it’s easier to make another fast decision. This is how change happens.

And then after the dust settles and everyone feels like they’ve been part of the journey, we all get to smile and say “I love it when a plan comes together!

Digital transformation, business transformation, new systems, workflow efficiency, app integrations, “I want a system that just works”, “there must be a better way” – whatever change you are looking for in your business, if you’d like a chat about putting a cunning plan together, I’d love to help!

VIDEO: How can a Xero partner benefit from a Foxability workshop?

Technology is available to make life easier for your staff and clients – but where do you start? Which apps are best for your business? Which apps should you be recommending to clients? As a Xero partner, you’re already well ahead of many accounting firms BUT this is just the beginning….

Digital Transformation Workshop

Create a pathway to truly unlock the benefits of going online

This workshop will help you:

  • Create the plan for your firm to become one of the digital pacesetters
  • Get your staff onboard
  • Bring your clients along with you
  • Identify low cost, easy to implement opportunities for automating processes
  • Find out how tech advisory can help you win more business


Top benefits include:

  • Clarity & confidence to communicate what can be possible for your team & clients
  • Significantly improved efficiency
  • Accelerate change to attract better clients and new staff
  • Transform your client relationships
  • Peace of mind that you are on the path to becoming a cloud mature firm


Sounds good?
Where? You choose! I’ll come to you, or we’re practised at doing these remotely.
Who? You and as many of your team as you’d like to involve.
How much? For the full day workshop and production of your plan: £895+VAT plus travel expenses.

Call me to find out more – I’d love to have a chat about how I can help you.

Our 4 Step Process

Making a change is no small feat. In the same way that your website is always evolving, the tech you use will always be in beta.

But the best way to create change is to understand how everything fits together, so that you can prioritise and make a decision as a team.

That’s why we created this four-step mapping process. It’s designed to show you how you can easily change, assess new systems, evaluate new processes and new apps for your firm and your clients. It’s about being a pacesetter, not a firm chasing the shiny objects.

Who this process is for?

Change management isn’t just for one person, or one team – it’s business change. The transformation isn’t just about all things digital, but instead it’s about a new way of working and transforming your entire firm.

What I’ve seen is that if you don’t have everyone working that way, using the same processes and systems, you’re on a path towards things failing. Everything is going to keep changing, and the four-step process has been designed for firms facing these issues:

Gaps in systems

You’re struggling with internal processes, and want them to be more defined and scalable for future growth.

Client apps

You want to find the best apps for your clients, without fear of recommending the wrong tech.

Where to start

With all the tech out there, you don’t know what approach to take, and where to begin on your digital journey.

Internal change

Perhaps there’s resistance from the team – there’s a fear of changing from what’s there and you want to tackle it.

Our Approach

We start by assessing where the business is right now. We ask – why do you want to change? Then we help you define where you want the business to be.

1. Assess

You can’t make a change without identifying where you are now.

Together we’ll assess your current business processes, explore what successful change management looks like for you and identify areas where we can help you.

3. Evaluate

With your goals identified, it’s time to put the plan in place: What will help you get there and who can educate your people on the tech that’s available.

Once we’ve identified the solutions that meet your requirements, we’ll introduce you to app partners and cloud integrators who can do the “heavy lifting”, as well as agree and define an implementation plan for your firm.

2. Define

Once you’ve identified where you’re currently at, the next step is to discuss where you want to be.

This involves discussing future requirements of your business, and defining the top things that would ultimately make the biggest difference.

4. Change

Change is now a fundamental part of your culture, and you’re on a path to a better way of working.

With everything we’ve discussed, we’ll help you move to your new digital workflows, and also identify plans to help you evaluate and review how the new processes are working. We may do this is tandem with one or more app partners that we have identified earlier

How you’ll benefit

When you go through the process, you’ll learn how everything integrates and how change management involves your entire team. The firms we’ve worked have said the benefits of the process include:

  1. Clarity & confidence to communicate what could be possible to their team & clients.
  2. Significantly improved efficiency with their internal workflows.
  3. Accelerate change they’ve been trying to make for years, leading to attracting better clients and new staff.
  4. Transformed client relationships by identifying new opportunities to help them.

Having people like Jonathan helps us provide solutions that bonds us even closer to our clients. It’s not just about the numbers.

–  Peter Timothy, Bloom Accounts

Let’s have a conversation

If you’re serious about making a change, I’d love to hear from you.

What is Ransomware and how can you protect yourself?

computer_security Ransomware is extortion. Pure and simple. It’s a cyber security attack that aims to take control of your computer, rendering it inoperable. In other words – your powerful PC or Mac has turned, very quickly, into a very expensive desk ornament. Before you know it you’re locked out of your system. Relief is promised by paying a ransom to the hackers who have infiltrated your machine.

Ransomware is an evolution of the more common Scareware attacks that you’re probably familiar with. If you’ve experienced annoying messages that inform you that your computer is riddled with numerous evil viruses – you’ve experienced Scareware. They scare you into buying fake software to remove fake viruses.

Typically these threats will be presented as pop-ups, many of which look like authentic Windows or Apple alerts. This form of malware, while annoying, is usually easily fixed. If you find yourself in this situation, your local computer specialist should be able to help you with this.

Although Ransomware is less common, it is far more dangerous.


How do you get attacked?

A Ransomware attack will start with a phishing email or by opening an infected document, usually in the form of a Microsoft Office file. It’s not unusual for would-be hackers to target different people within the same organisation. They only need to get lucky once. And of course, if the computer is networked, the Ransomware could spread across all machines on the network.


How can you defend yourself?

There are a number things you can do to limit your exposure to a Ransomware attack.


Security Software

Your virus software and any other security tools you have at your disposal are useless unless you keep them updated. To help the process make sure automatic updates are switched on.


Software Patched

It’s not just your security software that needs to be kept up-to-date, it’s critical that all your software is updated. This is especially true for your operating system. Again, you should have the option to automate this process. Remember though that any of your software products could have vulnerabilities, especially if they connect directly to the internet.

Don’t Use Your Computer As Admin

Where at all possible, avoid logging onto your computer as an Admin user. Doing so opens up more access points to your system. If you must use your system in Admin mode, do what you need to do and log out as quickly as possible. Resist the temptation to ‘save hassle’ by remaining logged in as Admin.


Educate Your People

The vast majority of Ransomware attacks have one thing in common – people. There’s no getting away from it, human error is the leading cause of most cyber attacks – including Ransomware. Educating your team on what a Phishing attack looks like and why they should never open an attachment that looks suspicious would be a good starting place.

If you don’t have the skills or knowledge in-house, find someone you can get honest, expert advice from. They’ll be the go-to-guys you turn to if you’re ever the victim of a Ransomware attack,


What not to do – Sucker List

In the early days of Ransomware, the attackers were quite greedy – looking for thousands of dollars to release your computer. Now, though, they’ll regularly look for anything as little as $15. The logic being, people, will be more likely to pay up, to avoid the embarrassment associated with being a victim of cyber crime.

Of course, that’s the worst thing to do. For a start, your computer will still be compromised, even if it appears to have been released back into your control. More worryingly, you’ll be added to a ‘suckers list’ and will find yourself targeted by other cyber criminals on an almost constant basis.


The Reality

It’s worth remembering that even organisations with hefty cyber security budgets fall victim to Ransomware attacks. The truth is, no matter what you do, you can still become a victim. That’s right, even if you do everything we recommend, you can still fall prey to attack. There is no such thing as a guaranteed defence attack against Ransomware or any other cyber attack for that matter. Your aim shouldn’t be to build an impenetrable fortress – it should be to build a resilient business.


Ultimate Resilience?

Your best defence is to be setup so that you can wipe any affected machine clean at any time. Then, all you need to do is reinstall your system from your last clean backup. To do this, you’ll need to have a proper backup process in place. The good news is that this has never been easier. There are dozens of backup solutions that can be trusted to store your precious data.

And if you’ve already made the shift to G Suite, you can log onto your account from any machine and be back working on the report you promised your boss.


Final Thoughts

Your goal has to be business continuity. There’s no guaranteed defence against Ransomware. You have to build a resilient business that isn’t dependent on your local or networked machines.

Follow this advice and you can sleep safely in the knowledge that whatever happens, you can have your core IT systems back up and running in no time at all.

Take back the power; ignore the fear and eliminate the risk to your business.  

Your Peace of Mind Checklist:

  1. Is your software and operating system up-to-date?
  2. Are you logged in as admin?
  3. If you are logged in, do you know how to logout and use a non-admin account?
  4. Do you know how to wipe your machine?
  5. Do you know how to restore your machine?
  6. How quickly can you be back up and running?


If you can’t answer these questions yourself, find someone who can. You’ll sleep much easier.

It’s not just the tech, I’m going to Xerocon 2018 to learn about change

I had a conversation over dinner last night that made me really pause and reflect on why I’m attending Xerocon London this year. Emma and I were having dinner with Damien Astolfi from Fidbox – Switzerland’s only 100% Xero Accountants. We were fondly reminiscing about when we met at Xerocon London in 2015.

We were there for the same reasons. To find out about Xero’s solutions for the future of small businesses and to meet the people behind the technology. But we were there for another reason too. We believed that there is a better way to work and we knew that the people at Xero believed that too. Being able to choose where you work, the tools you use and who you work with is massively important.

Changing the way you work is not just about new technology

Xerocon2015The right technology can help with this but it’s a mindset change that is needed and for me, learning how to change was the opportunity that was on offer. And Xero wanted to share their thinking with us. And several hundred other people wanted to learn too. It seemed like a perfect opportunity to explore the future and there’s nothing quite like being on a journey with like minded people!

I found some of my notes from Xerocon 2015:

  • Rod Drury told us the “nature of work is fundamentally changing.” And online accounting gives us for the “1st time a real picture of what is happening in local economics, globally.”  – and this gives us the power to make meaningful change.
  • Karren Brady suggested business owners should “find out what is wrong about your business before your competitors do.” And we should “have everyone asking ‘How do we make this business better?’” – this only happens when you involve everyone and embrace change.
  • Gary Turner asked “How can we transform small business?” – What a question to start the day with – love it!
  • Andy Lark told us “The early adopter eats the late majority and the laggards for lunch” and “ it’s more efficient to outsource things to the algorithm.” So true – goodbye manual data entry and duplication of effort!

Karren Brady CBE at Xerocon 2015
Karren Brady CBE at Xerocon 2015


And we all spent a couple of jam-packed days learning about the tools of transformation. Fast forward 3 years and the growth of Xero has been phenomenal. But, is that a surprise for many people? Not for me and many people I know!

The reason I paused when reflecting was I realised more than ever that it’s not just about the technology. What Xero have done over the last 10+ years, is enable people to work the way they want to work. It may not be for everyone. But for those of us who want to be our true-selves at work, we now have an opportunity to work the way we want to.

When people connect with you because you believe in a way of working that they are looking for

We can now choose who we work with and how we work with them. It is a hugely liberating feeling when we say no to potential clients because they are not a good fit. When potential clients search for people like you because they know there must be someone out there that can really help and transform their businesses. And then they find you and connect with you, wow, it’s unbelievable!

And when you come to Xerocon and listen to other people’s stories of how they have changed the way they work along with their plans for the future, it’s truly inspiring!

Luck doesn’t get you a seat on a plane

And it’s not about pure luck. Damien told me last night that he’d said to me when we first met that he felt really lucky to be at Xerocon. He kindly reminded me that I’d replied to him that it wasn’t luck that put him on that plane from Switzerland.

I feel very privileged to be spending the next couple of days with people who are shaping the future of small businesses across the world. It’s an amazing community to be part of and I can’t wait to catch-up/meet you. And what makes me smile even more is thinking about how we might be reminiscing about this years event over dinner before Xerocon 2021 🙂

Case Study: Driving Value from Apps for Bloom Accounts

The firms that I see doing really well are the ones that offer daily bookkeeping. They have an incredible relationship with their clients because they understand the daily flow of money through their clients businesses.I strongly believe that the power of Xero apps is only realised when you use them to capture or analyse real time data. This makes daily bookkeeping key.

Xero partners getting the most benefits from App Advisory, know exactly what information the business needs. They know where the duplication of effort is happening. They understand where the time is being wasted. And because they’ve implemented Apps in their own business, they have the time and experience to ask the right questions to help their clients explore which apps could automate manual processes.

And a Xero partner who is doing this really well is Bloom Accounts.

Bloom are a Xero silver partner based in London and the West Country. And they’re a fantastic example of a firm that gets it:

  • They’ve fully embraced cloud accounting and want a world where systems talk to each other and where data flows freely.
  • They have a shared vision of systems that talk to each other.
  • And because they offer daily bookkeeping, they have the time to understand where they can help their clients the most.

They’ve engaged Foxability to enable them to provide effective app advice to their clients.

“We immediately knew we were in the right place in terms of technical expertise, commerciality and client skills. This gave us confidence and sufficient knowledge to communicate what could be possible to our client. Having people like Jonathan helps us provide solutions that bonds us even closer to our clients. It’s not just about the numbers”

Peter Timothy – Bloom Accounts

And this from Peter’s perspective from Bloom Accounts is the real benefit of working with the right people. This is what working with an App vendor, partner or advisor should make you feel. It’s your relationship and App Advisory is too important to get wrong:

“The relationship is about collaboration with a like minded professional that shares a vision that digital accounts is just one element of supporting growth oriented entrepreneurs/businesses. We have learned a huge amount in the process. This instils confidence in our team and makes our digital proposition, in collaboration with Foxability, more attractive to our clients.”

Sound Interesting?

Schedule a free 15 minute call with me to see how Xero can drive your business forward.

Book my call now

Case Study: Developing a Strong Working Partnership with Fresh Financials

Some Xero Partners are not just their client’s trusted advisors for finance. When they recommend the right technology for automating time-consuming processes, they can be trusted advisors across the business operations. I love helping Xero Partners learn about the other areas they know they can help.

One of those Xero Partners is the award winning team at Fresh Financials (Ok, yes I’m also married to Emma!). We started collaborating by only recommending solutions to our respective clients, if we are using it ourselves in our businesses. Some people refer to that as “eating our own dogfood”, Emma and I prefer to say “We drink our own champagne!”

Since Xerocon 2013, I have worked very closely with the team at Fresh Financials. We have collaborated on a lot of cloud integration projects, implementing the best technology for our respective clients, and then providing on-going training and support. By offering a world class suite of apps that integrate with Xero, we are able to advise, implement and train businesses with the right cloud solution for their business needs.

“Navigating the enormous unknown world of App Advisory was daunting until we started working with Jonathan. We started with our own internal structure and processes – ensuring we were working the smartest and best way we could – we then started looking at what apps and technology we could recommend to our clients. Having Jonathan by our side made it so easy to understand what was involved in App Advisory. Genius.”  –  Emma Fox  Fresh Financials

[siteorigin_widget class=”SiteOrigin_Widget_Image_Widget”]

Have you recently clicked on a link to a quiz on Facebook?

In the interests of looking out for my family and friends, I’ve jotted down some of my thoughts around these quiz related posts.

My advice is to always think twice before clicking on these types of ‘tests’. Once you click the link, you are connecting to a website outside of Facebook, it could be anywhere in the world and its not always clear who controls it or who is responsible for it being secure.

At best these websites are just clickbait, recording your personal data and potentially selling it to people out of your control, at worst you run the risk of identity theft and/or becoming a victim of other types of scams.

There is a popular quiz being shared at the moment which ‘tests’ whether your brain is right or left side inclined.  The terms of service for the website state they are governed by the laws of The People’s Republic of China ( see screenshot), that should prompt some questions when they are claiming on another page to be a U.S. company.

This is not a ‘test’, the ‘results’ are non-scientific and the best thing that all of us could do is to politely educate our friends, families and colleagues not to click on links to untrusted websites and to be careful what information they share online. This will reduce the risk of them becoming a victim of a future scam.


These articles have some more info about other types of links to look out for on Facebook. As a colleague of mine wisely advises “Be selective, be sensible, stay safe.”

Facebook ‘Most Used Words’ game accused of stealing and selling user data

Beware That Facebook Clickbait
If you have any concerns, feel free to contact me.


Do you know how secure your financial data is?

Most small businesses can’t afford to spend a fortune on security experts, automated backups and disaster recovery systems.

Small businesses can’t afford around the clock 24/7 security teams monitoring their systems. They don’t have the time or the money needed to securely setup and monitor global data centres.

Luckily Xero looks after all of this for you at no extra cost. They give you all this protection so that your information is accessible at anytime on any device from anywhere.

Xero and Google Docs make real-time collaboration easy


Xero and Google Docs make real-time collaboration easy from Xero on Vimeo.

In the past, collaborating with clients in real-time was a struggle for Sabrina Covington, founder of Covington & Associates CPAs. Luckily, Xero’s integration with Google Docs has made it much easier.

“Google Docs has been a game-changer for us. There is nothing out there that can compete – together, Xero and Google Docs saves us time and lets my client and I work in the same document, at the same time,” Sabrina explains.

“Google Docs allows us to work as part of our clients’ team – and they never forget you for that. Time is money, so we need to be able to work on the fly.

“It allows me to be a better CPA to my customers – and that’s what I care about.”

Thanks to Xero and its integration with Google docs, Sabrina can focus on supporting her clients anywhere, at any time – whether they’re in the office, or out in the field. Check out the video to hear from Sabrina and one of her happy clients, Jose Pellot Jr. of Pellot Construction Services.

Learn more about real-time accounting software: http://www.xero.com/accounting-software/

Our first Farmflo Xero Event – Oct 28th 2015

Farming Compliance made easy

A unique opportunity for Farmers to get together for networking and to learn how to save time and simplify the paperwork associated with running a farm and meeting compliance requirements – the right technology can help you get out of the office and spend more time on the land.

The presentation includes a short demo and guest presenters from Farmflo and Xero – our partners in providing this tailor made solution for the farming community at a cost that is likely considerably less than your current solution.

Enjoy a few drinks from Longman Brewery, some delicious food by charlotteburroughevents.co.uk and take the opportunity to catch up with other local farmers.

Hosted by Flying Fox IT and Fresh Financials

If you would like to come along and be a part of the conversation, please get in touch.

If you cannot make the event but would like to find out more about the benefits of Farmflo and Xero please get in touch. 


The event was an incredible success and a thoroughly enjoyable evening. Several more Sussex farmers have implemented the software and are now benefiting from the power of Farmflo after seeing firsthand how it will save them so much of their valuable time. Jonathan & Emma would like to thank Xero and Farmflo for all their help in making the evening a resounding success.

“Given how forward thinking Fresh Financials and Flying Fox IT are, we were really excited to be invited to speak at their first joint event,” says Johnny Moore, Head of Partnerships at farm management software company, Farmflo. “Emma and Jonathan were brilliant hosts, and there was great camaraderie between the farmers who were there on the day.

“We all know first-hand how much pressure farmers are under from regulatory requirements and consumer expectations of quality and traceability,” he adds. “So it was a pleasure to be able to discuss the issues with other farmers and demonstrate how Farmflo and Xero can help their businesses.”

How can cloud-based tools transform the way you do business?

Flying Fox IT are really excited to be exhibiting at BITE 2015: Business, Innovation, Technology, Efficiency.

Carpenter Box along with Xero are bringing a brand new business and technology conference to Brighton on the 29th October. Join us to find out how cloud-based tools are transforming the way you can do business.

When it comes to business and technology, the early adopters are the sharks.

The laggards are the fish and swiftly eaten.

Most business owners wait until software or technology is used on a large scale before they adopt.

BITE gives you the unique opportunity to explore technology that not only makes your business more streamlined, but improves your profits.

The ‘early adopter’ bell curve shown above was first displayed at Xerocon in London this year. This is a reminder that the innovators and the early adopters – like Xero, and Carpenter Box – are the ones who see the greatest and fastest results. We want to make those results available to you, too.

BITE is for you if….

  • You want to run your business better and more efficiently
  • You love using the newest technology and want to get your business fully into the cloud
  • You’d be interested in connecting with an accountant who sees things differently
  • You’re keen to explore the ‘latest and greatest’ Xero add ons and integrations
  • You appreciate meeting other business owners with the same mindset

Register Free Here

Why I am attending Xerocon 2015.

I run a technology support business, I am not an accountant or bookkeeper but I am very excited about Xerocon next week. Why?


Getting excited about accounting  has never been a major part of my personality so eighteen months ago when I was asked if I would like to go to Xerocon London 2013, I hesitated. Yes, I was very impressed with Xero. I had moved to it from a clunky desktop program in April that year and yes that transfer went very smoothly and yes I now understood my accounts better than ever before, but an Accounting conference, seriously?!


“Please join me, I’d like to know if I’m backing the right horse? I’d like to know more about what you think of Xero from a technical point of view” asked Emma Northcote-Green of Fresh Financials who looks after all the bookkeeping and accounts for my business.


“I also think it will be fun”, Emma said. “Sure,” I said “Iet’s go. You’ve helped me so much in my business, I’d love the opportunity to help you more with yours.” At that point I had no idea how much that decision, was going to transform the future of my business.

 “Cloud is the biggest change ever for small business”

Xerocon 2013 London – Rod Dury

For me, the keynote by Xero’s CEO, Rod Dury set the tone for the event.

“Cloud is the biggest change ever for small business”, he claimed and I sat there nodding my head in total agreement. “Online accounting is about connecting. Small businesses connecting to larger businesses, to banks, to governments,” he continued. For me, Xerocon wasn’t an Accounting conference anymore, this was an event about opportunity, connectivity, productivity and transformation. This was ticking all my boxes.


The day continued and my enjoyment grew. I was in a room of people who understood the benefits of the cloud. These people weren’t just accountants and software developers, they were disruptors, transformers, innovators, connectors, enablers, interesting and purposeful people. And now I could see what Emma had seen several months previously when she started using Xero, this was software that could really transform business for the better.


“work used to be a place, now it’s anywhere, anytime”

In the afternoon, Stuart McLean – Xero’s Chief Revenue Officer, argued that “work used to be a place, now it’s anywhere, anytime.” I agreed but thought only if you have the right tools. Having worked at Google, he certainly knew about technology that worked.


As the day went on I was now starting to really appreciate how Xero combined with the right Add-ons could enable you to work anywhere, anytime. And when you are not working, there is no need to worry about losing work, as the technology continues to work without you!


For me this was a lightbulb moment. I started in IT support 24 years ago and the amount of frustrating and expensive problems caused by desktop accounting software makes my head hurt just thinking about it. Xero is the answer. It is the better way of doing it and it is only going to get better and better.


My mind was buzzing about how Xero could really resolve so many IT headaches for so many people. That’s when I decided to change the direction of my business and focus purely on helping people to move to the cloud.


So why am I so excited about going to Xerocon 2015?


  • If this event is even half as good as the last it will be so worth it.
  • Listening to the insights and advice from Rod Dury, Gary Turner and the Xero team.
  • I want to learn more about the Add-ons, the excellent ones we already use (listed below) and the others that I don’t know about yet.
  • Hoping there will be some news about a UK Cloud Integrator program.
  • Hoping to meet people who have Cyber Essentials on their radar.
  • Meeting new people to share ideas and ways of doing things better.
  • To have lots of fun!



I met some incredible people at Xerocon 2013 and I remember saying to Emma, “Thank you so much for inviting me. You have so backed the right horse by choosing to become a Xero Partner.”


Since Xerocon 2013, Flying Fox IT and Fresh Financials have collaborated on a lot of cloud integration projects, implementing the best technology for our respective clients, and then providing on-going training and support. Flying Fox IT offers Google Apps for Business, Dropbox for Business, LastPass and other cloud based services, we advise, implement and train businesses with the right cloud solution for their needs. We are then able to have a conversation around the benefits of Xero and then I pass them onto Emma at Fresh Financials.


What Add-ons am I currently using?

Xero Add-ons


At Flying Fox IT we use several excellent and highly recommended Xero-Add-ons:


  • Chaser.io for credit control,
  • Quotient for quoting
  • Receipt Bank for purchase invoice processing.
  • Everything is automated, everything is in the cloud and it all just works.

We are always on the look out for more Add-ons and integrations. After seeing first hand how much time WorkflowMax can save a business, this is high on my radar to look at next and their blog is excellent (http://www.workflowmax.com/blog).

“We drink our own champagne!”

Xero Partners are not just their client’s trusted advisors for finance but when they recommend the right technology such as Xero and it’s Add-ons, they can be trusted advisors for all the technology that runs the business. We only recommend solutions if we are using it ourselves in our businesses. Some people refer to that as “eating our own dogfood”, Emma and I prefer to say “We drink our own champagne!”